KOAPAHA, H. P. THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN GENIO MANADO HOTELS. Klabat Journal of Management, [S. l.], v. 1, n. 1, p. 43–54, 2020. DOI: 10.60090/kjm.v1i1.448.43-54. Disponível em: https://nurturagrow.site/index.php/kjm/article/view/448. Acesso em: 10 nov. 2025.